Choosing a Call Center or a Contact Center: The advantage of contact centers over call centers is that they’ve opted for digitalization. Instead of ordinary phone calls, contact centers focus on digital communication, VoIP, and cloud-based methods – and like this, carrying the data over the internet rather than telephone line. The advantage of call centers is that they focus primarily on phone calls – making the phone channel as efficient and optimized as possible. Whereas contact centers cover everything, call centers specialize your agents to only one means of communication. What fits your business depends on which channels are preferred by your customers. Therefore, We recommend you to do some more research online, in order for you to choose the best option. You can start with our popular searches.